Dedicated 24/7 Public Safety Dispatcher

North Texas Emergency Communications Center; Carrollton (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

North Texas Emergency Communications Center seeks an Emergency Communications Specialist to receive and process requests for police, fire, and EMS. The role requires handling high-stress, time-sensitive calls, prioritizing responders, and coordinating with multiple agencies.

The position emphasizes collaboration with NTECC personnel, adherence to privacy standards, and ongoing training in radio dispatch and emergency procedures.

Qualifications

• Answers emergency and non-emergency call requests for service for police, fire, and EMS.
• Prioritizes and dispatches emergency responders and resources.
• Relays information via radio in a concise, organized manner; monitors radio traffic.

Responsibilities

• Uses CAD to maintain status for public safety incidents.
• Performs data searches in local/state/national databases; processes TCIC/NCIC entries.
• Works in a fast-paced, 24/7 dispatch environment and supports mutual aid requests.

Skills

Collaboration

Multitasking under pressure

Discretion

Attention to detail

Radio communications

Education

High school diploma or GED

TCOLE Public Safety Telecommunicator License

Tools

CAD system

TCIC/NCIC data entry

Job description

North Texas Emergency Communications Center seeks an Emergency Communications Specialist to receive and process requests for police, fire, and EMS. The role requires handling high-stress, time-sensitive calls, prioritizing responders, and coordinating with multiple agencies.

The position emphasizes collaboration with NTECC personnel, adherence to privacy standards, and ongoing training in radio dispatch and emergency procedures.