Emergency Dispatch & Communications Specialist

Town of Addison; Carrollton (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

NTECC seeks an Emergency Call-Taking Specialist to handle emergency and non-emergency 911 calls, coordinate dispatch for police, fire, and EMS, and support public safety operations. The role requires professionalism, confidentiality, and the ability to work under high stress in a 24/7 environment.

The incumbent will enter information into TCIC/NCIC databases, interact with multiple agencies, and provide accurate, clear communication to the public and responders.

Qualifications

• Education: High school diploma or GED.
• Experience: One (1) year of related experience in a customer service environment.
• Must be at least 18 years of age.
• Must pass pre-employment screenings, including drug screen.
• Must read, write, and speak English.

Responsibilities

• Answers emergency and non-emergency call requests for police, fire, and EMS services.
• Coordinates with agencies, citizens, and businesses to gather information and referrals.
• Searches databases (TCIC/NCIC) and enters data; maintains confidentiality and professional standards.
• Provides guidance and training support to co-workers as needed.
• Communicates with the public in a courteous and helpful manner; supports 24/7 call center operations.

Skills

Customer service

Communication

Multi-tasking

English proficiency

Team collaboration

Education

High school diploma or GED

Tools

TCIC/NCIC

Public safety software

IAED EMD/Dispatch protocols

CPR certification

Job description

NTECC seeks an Emergency Call-Taking Specialist to handle emergency and non-emergency 911 calls, coordinate dispatch for police, fire, and EMS, and support public safety operations. The role requires professionalism, confidentiality, and the ability to work under high stress in a 24/7 environment.

The incumbent will enter information into TCIC/NCIC databases, interact with multiple agencies, and provide accurate, clear communication to the public and responders.