Public Safety Dispatcher - 24/7 Emergency Communications Pro

Town of Addison; Carrollton (TX); Vor Ort; USD 48.000 - 72.000; Vollzeit

Zusammenfassung

NTECC seeks an Emergency Communications Specialist to handle 911 and non-emergency requests for police, fire, and EMS. The role requires documenting incidents, coordinating with agencies, and maintaining confidentiality while operating in a 24/7 environment.

The position emphasizes accurate radio communication, data entry into TCIC/NCIC, and adherence to state and federal CJIS standards, with ongoing training and collaboration within a professional team.

Qualifikationen

• Requires high school diploma or GED.
• 1 year of related customer service experience.
• Ability to read, write and speak English clearly.
• Must pass pre-employment screenings including drug screen and background check.
• Must be able to obtain/maintain Texas driver license if required.
• Must be able to pass FBI background fingerprint check and meet CJIS security standards.

Aufgaben

• Answer emergency and non-emergency calls for police, fire, and EMS; prioritize and dispatch responders and resources.
• Relay information to public safety personnel via radio; monitor radio traffic.
• Use CAD to maintain status and awareness of incidents and resources; update records accordingly.
• Search local, state, and national databases; enter data into TCIC/NCIC and process paperwork.
• Support co-workers with guidance and training; uphold NTECC culture and values.
• Interact with the public in a courteous and cooperative manner; protect confidential information.

Kenntnisse

Team collaboration

Multitasking under pressure

Clear communication

Public safety dispatch knowledge

Ausbildung

High school diploma or GED

Tools

CAD system

TCIC/NCIC access

Jobbeschreibung

NTECC seeks an Emergency Communications Specialist to handle 911 and non-emergency requests for police, fire, and EMS. The role requires documenting incidents, coordinating with agencies, and maintaining confidentiality while operating in a 24/7 environment.

The position emphasizes accurate radio communication, data entry into TCIC/NCIC, and adherence to state and federal CJIS standards, with ongoing training and collaboration within a professional team.