24/7 Emergency Dispatch & 911 Call Taker

Public Safety Dispatch Network; Charleston (AR); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 call-takers in Charleston, AR. The role involves taking emergency and nonemergency calls, confirming locations and caller information, and entering details into call-processing software while following established procedures.

Candidates should have a high school diploma or equivalent. Some experience in customer service or public safety is helpful, but vacancies may accept applicants without dispatch experience, with training provided.

Qualifications

• High school diploma or equivalent is required.
• Some vacancies may accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are important.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 call-takers in Charleston, AR. The role involves taking emergency and nonemergency calls, confirming locations and caller information, and entering details into call-processing software while following established procedures.

Candidates should have a high school diploma or equivalent. Some experience in customer service or public safety is helpful, but vacancies may accept applicants without dispatch experience, with training provided.