Emergency Call Taker & Dispatcher (24/7)

National Public Safety Careers; Marshall (AR); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

National Public Safety Careers is seeking qualified 911 Call Takers for assignments in Marshall, AR. You will handle incoming emergency calls, verify locations, gather caller information, and document details for dispatch teams.

Successful candidates will have strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certification are required before performing duties, with shift opportunities including nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support or public safety experience helpful.
• Dispatch experience may be required depending on vacancy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to dispatch functions
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Job description

National Public Safety Careers is seeking qualified 911 Call Takers for assignments in Marshall, AR. You will handle incoming emergency calls, verify locations, gather caller information, and document details for dispatch teams.

Successful candidates will have strong listening, accurate typing, clear communication, and the ability to follow structured procedures. Training and certification are required before performing duties, with shift opportunities including nights and weekends.