Emergency Communications Specialist (911 Dispatch)

National Public Safety Careers; Charleston (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Charleston, IL. You will answer emergency and nonemergency lines, verify caller information, and use approved questions to determine urgency.

Accurate data entry into dispatch software is required, with prompt forwarding of information to dispatch teams. Ideal candidates have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Charleston, IL. You will answer emergency and nonemergency lines, verify caller information, and use approved questions to determine urgency.

Accurate data entry into dispatch software is required, with prompt forwarding of information to dispatch teams. Ideal candidates have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication.