911 Call Taker — Rapid Emergency Support

Public Safety Dispatch Network; Clearville (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Clearville, PA. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch software. Training and background checks are typical, with shift work and 24/7 coverage common.

Candidates should have a high school diploma or GED and strong listening, typing, and communication skills. Availability for rotating shifts and overtime is often required by the agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required and related assessments may apply.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Clearville, PA. The role involves taking emergency and nonemergency calls, confirming locations, and entering details into dispatch software. Training and background checks are typical, with shift work and 24/7 coverage common.

Candidates should have a high school diploma or GED and strong listening, typing, and communication skills. Availability for rotating shifts and overtime is often required by the agency.