Emergency 911 Call Taker — Critical Communications Role

National Public Safety Careers; Coal City (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for Coal City, WV. You will answer emergency and nonemergency calls, verify locations, collect caller data, and document details into dispatch software to support rapid response.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required, with shifts including nights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for Coal City, WV. You will answer emergency and nonemergency calls, verify locations, collect caller data, and document details into dispatch software to support rapid response.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required, with shifts including nights, weekends, and overtime.