24/7 Emergency Call Taker — Make a Real Impact

National Public Safety Careers; Sea Ranch (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a 911 Call Taker in The Sea Ranch, CA. This on-site position handles emergency and non-emergency lines, gathers location details, and documents information for responders.

You will work in a center with rotating shifts; training and certification are required; strong listening and typing skills are essential.

Candidates should have a high school diploma and customer service experience; background checks and assessments apply.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and communication skills essential.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller details
• Use approved questions to identify urgency
• Enter details into call-processing software
• Forward information to the appropriate dispatch function
• Provide pre-arrival instructions only after training

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in The Sea Ranch, CA. This on-site position handles emergency and non-emergency lines, gathers location details, and documents information for responders.

You will work in a center with rotating shifts; training and certification are required; strong listening and typing skills are essential.

Candidates should have a high school diploma and customer service experience; background checks and assessments apply.