911 Call Taker: Fast-Paced Emergency Communications

National Public Safety Careers; Redwood City (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

National Public Safety Careers is seeking motivated individuals for 911 Call Taker opportunities in Redwood City, CA.

As a Call Taker, you will ask focused questions, confirm locations, document details, and route information to dispatch. Candidates typically need a high school diploma, strong listening, typing skills, and clear communication.

This role may involve rotating shifts and weekend work to support 24/7 emergency response, with benefits and ongoing training provided.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or telephone support is helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s contact information.
• Enter details into call-processing software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.
• Protect caller privacy and confidential information.

Skills

Customer service experience

Telephone support

Public safety awareness

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking motivated individuals for 911 Call Taker opportunities in Redwood City, CA.

As a Call Taker, you will ask focused questions, confirm locations, document details, and route information to dispatch. Candidates typically need a high school diploma, strong listening, typing skills, and clear communication.

This role may involve rotating shifts and weekend work to support 24/7 emergency response, with benefits and ongoing training provided.