911 Call Taker — Immediate Impact, 24/7

Public Safety Dispatch Network; San Simeon (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continued training

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers in San Simeon, CA. This role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Ideal candidates have strong listening and typing skills, clear communication, and a customer-service mindset. Training, background checks, and certifications are part of the process, with full-time appointment and benefits offered where applicable.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential information and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers in San Simeon, CA. This role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Ideal candidates have strong listening and typing skills, clear communication, and a customer-service mindset. Training, background checks, and certifications are part of the process, with full-time appointment and benefits offered where applicable.