Emergency Call Taker — Save Lives 24/7

National Public Safety Careers; San Rafael (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in San Rafael, NM. Call Takers are often the first point of contact in emergencies, asking focused questions, validating locations, and documenting information for responders.

Candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the appointment and ongoing professional development.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker positions in San Rafael, NM. Call Takers are often the first point of contact in emergencies, asking focused questions, validating locations, and documenting information for responders.

Candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are provided as part of the appointment and ongoing professional development.