24/7 Emergency Call Taker — Impactful Public Safety Role

National Public Safety Careers; Cobb (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Cobb, CA. Duties include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Applicants should have strong listening and communication skills and the ability to follow structured procedures. Employment involves rotating shifts, potential nights, weekends, holidays, and overtime as needed.

Qualifications

• High School Diploma or recognized equivalent required.
• Strong listening comprehension is essential.
• Accurate typing skills are required.
• Clear verbal communication is necessary for callers and responders.
• Ability to follow structured procedures as determined by the agency.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High School Diploma or recognized equivalent

Job description

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Cobb, CA. Duties include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Applicants should have strong listening and communication skills and the ability to follow structured procedures. Employment involves rotating shifts, potential nights, weekends, holidays, and overtime as needed.