24/7 Emergency Call Taker — Impactful Dispatch Role

Regional 911 Intake Solutions; Edison (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Edison, NE to handle emergency and nonemergency calls. You will verify caller information, determine urgency, and document details in dispatch software.

Training covers pre-arrival instructions and calls for accurate information capture. The role requires strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; customer service experience helpful.
• Strong listening and typing abilities; clear verbal communication.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Identify nature and urgency of situations using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Active listening

Typing speed

Communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Edison, NE to handle emergency and nonemergency calls. You will verify caller information, determine urgency, and document details in dispatch software.

Training covers pre-arrival instructions and calls for accurate information capture. The role requires strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a fast-paced environment.