Emergency Call Taker - 24/7 Frontline Support

Regional 911 Intake Solutions; Quinque (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Quinque, VA. This role involves taking emergency and non-emergency calls, confirming locations and contact details, and documenting information for dispatch coordination.

Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certification are required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Quinque, VA. This role involves taking emergency and non-emergency calls, confirming locations and contact details, and documenting information for dispatch coordination.

Candidates should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certification are required.