Emergency 911 Call Taker – First-Response Dispatcher

Public Safety Dispatch Network; Downieville (CA); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Downieville, CA. This role involves handling emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking and related certifications, with potential scheduling that

Formación

• High school diploma or recognized equivalent required.
• Customer service or call center experience helpful.
• Strong listening, typing accuracy, and clear verbal communication needed.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Conocimientos

Customer service

Typing speed

Active listening

Verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Downieville, CA. This role involves handling emergency and nonemergency calls, verifying locations and contact details, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training will cover call-taking and related certifications, with potential scheduling that