Emergency 911 Call Taker — Frontline Support (24/7)

Public Safety Dispatch Network; California; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Pollock Pines, CA seeks an 911 Call Taker to be the first point of contact for emergency reports. You will answer calls, verify locations, and enter information into dispatch software to guide responders. Training and certifications are provided as part of the role.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Some vacancies may accept applicants without prior dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing

Verbal communication

Customer service

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Pollock Pines, CA seeks an 911 Call Taker to be the first point of contact for emergency reports. You will answer calls, verify locations, and enter information into dispatch software to guide responders. Training and certifications are provided as part of the role.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Some vacancies may accept applicants without prior dispatch experience.