911 Call Taker - Rotating Shifts & Training Included

Public Safety Dispatch Network; Placerville (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Shingle Springs, CA is seeking 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm location and contact details, and document information for dispatch teams.

The role may involve rotating shifts and working with approved procedures. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured processes. Training and certifications are required.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or public safety experience may be helpful but not required.
• Strong listening, accurate typing, clear verbal communication and the ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Shingle Springs, CA is seeking 911 Call Takers to be the first point of contact during emergencies. You will answer calls, confirm location and contact details, and document information for dispatch teams.

The role may involve rotating shifts and working with approved procedures. Candidates should have strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured processes. Training and certifications are required.