24/7 Emergency Call Taker — First-Response Dispatcher

Regional 911 Intake Solutions; Cumberland Gap (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions in Cumberland Gap, TN seeks motivated 911 Call Takers to join our emergency communications team. You will answer emergency and nonemergency calls, verify locations, and document information for responders.

We value clear communication, rapid typing, and the ability to follow structured procedures. A high school diploma is commonly required; some vacancies accept applicants without dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Cumberland Gap, TN seeks motivated 911 Call Takers to join our emergency communications team. You will answer emergency and nonemergency calls, verify locations, and document information for responders.

We value clear communication, rapid typing, and the ability to follow structured procedures. A high school diploma is commonly required; some vacancies accept applicants without dispatch experience.