Emergency Call Taker – Training Provided

Regional 911 Intake Solutions; Nashville (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Nashville, GA is seeking motivated 911 Call Takers to handle emergency and non-emergency calls, verify locations, gather caller data, and document details for dispatch.

Candidates typically need a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are required; some vacancies accept applicants without prior dispatch experience.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Some vacancies accept applicants without dispatch experience but may require assessments.
• Strong listening and data-entry skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Nashville, GA is seeking motivated 911 Call Takers to handle emergency and non-emergency calls, verify locations, gather caller data, and document details for dispatch.

Candidates typically need a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are required; some vacancies accept applicants without prior dispatch experience.