24/7 Emergency Call Taker — Dispatch & First-Response

Regional 911 Intake Solutions; Mortons Gap (KY); On-site; USD 34,000 - 45,000; Full time

Job summary

Regional 911 Intake Solutions is seeking skilled 911 Call Takers for the Mortons Gap, Kentucky area. You will answer emergency and nonemergency lines, confirm locations, and document details for responders, helping coordinate rapid help.

This role may involve rotating shifts including nights and weekends. A high school diploma or equivalent, strong listening, accurate typing, and clear communication are essential to succeed. Training and certification are required.

Qualifications

• Employer seeks candidates with strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions only within training

Skills

Customer service

Listening skills

Typing accuracy

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking skilled 911 Call Takers for the Mortons Gap, Kentucky area. You will answer emergency and nonemergency lines, confirm locations, and document details for responders, helping coordinate rapid help.

This role may involve rotating shifts including nights and weekends. A high school diploma or equivalent, strong listening, accurate typing, and clear communication are essential to succeed. Training and certification are required.