Emergency Communications Call Taker (24/7)

Regional 911 Intake Solutions; Alpine (TN); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Continuing training

Paid leave

Résumé du poste

Regional 911 Intake Solutions seeks qualified Call Takers to respond to emergency and nonemergency calls from Alpine, TN. You will verify locations, collect caller details, and document information for dispatch coordination.

Candidates should have strong listening skills, accurate typing, and clear communication. Training, certification, and shift work may apply; opportunities exist across 24/7 operations.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing essential.
• Clear verbal communication and ability to follow structured procedures expected.
• Experience in customer service or public safety is helpful but not always required.
• Assessments and minimum scores set by the hiring agency.

Responsabilités

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to determine nature and urgency of the situation.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Connaissances

Active listening

Clear verbal communication

Typing

Formation

High School Diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions seeks qualified Call Takers to respond to emergency and nonemergency calls from Alpine, TN. You will verify locations, collect caller details, and document information for dispatch coordination.

Candidates should have strong listening skills, accurate typing, and clear communication. Training, certification, and shift work may apply; opportunities exist across 24/7 operations.