911 Call Taker — Emergency Communications (24/7 Shifts)

Regional 911 Intake Solutions; Gibson (TN); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Regional 911 Intake Solutions seeks vigilant 911 Call Takers in Gibson, TN to handle emergency and nonemergency calls, verify locations, and document critical details. You will work within structured guidelines to coordinate with dispatch teams and ensure timely responses.

Candidates should demonstrate strong listening, accurate typing, and clear verbal communication, with the ability to follow procedures and use approved software.

Formación

• High school diploma or recognized equivalent is commonly required.
• Strong listening skills, accurate typing, and clear verbal communication are essential.
• Familiarity with dispatch or public safety procedures is a plus.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance to callers within training and protocols.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training.

Conocimientos

Active listening

Accurate typing

Clear verbal communication

Educación

High school diploma or GED

Herramientas

Call-processing software

Descripción del empleo

Regional 911 Intake Solutions seeks vigilant 911 Call Takers in Gibson, TN to handle emergency and nonemergency calls, verify locations, and document critical details. You will work within structured guidelines to coordinate with dispatch teams and ensure timely responses.

Candidates should demonstrate strong listening, accurate typing, and clear verbal communication, with the ability to follow procedures and use approved software.