911 Call Taker — Critical Public Safety Support (24/7)

Regional 911 Intake Solutions; Millington (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Millington, TN is seeking 911 Call Takers. You will answer incoming emergency calls, verify location, gather caller information, and document details for dispatch.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and certifications will be provided; work may include rotating shifts and overtime.

Qualifications

• High school diploma or equivalent is required.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions in Millington, TN is seeking 911 Call Takers. You will answer incoming emergency calls, verify location, gather caller information, and document details for dispatch.

Candidates should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills. Training and certifications will be provided; work may include rotating shifts and overtime.