24/7 Emergency Call Taker & Dispatcher

National Public Safety Careers; Powers Lake (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

National Public Safety Careers in Powers Lake, ND seeks an emergency communications call-taker to answer 911 lines and basic nonemergency calls. You will verify incident details, collect caller information, and document data in dispatch software, following established procedures.

The role requires strong listening and typing skills, clear verbal communication, and the ability to provide pre-arrival instructions within training. Training and certifications are required for this position.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening skills, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures and work within established call-handling processes.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Powers Lake, ND seeks an emergency communications call-taker to answer 911 lines and basic nonemergency calls. You will verify incident details, collect caller information, and document data in dispatch software, following established procedures.

The role requires strong listening and typing skills, clear verbal communication, and the ability to provide pre-arrival instructions within training. Training and certifications are required for this position.