Emergency Call Taker — 24/7 Dispatch Support

Public Safety Dispatch Network; Gladstone Township (ND); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance

Job summary

Public Safety Dispatch Network in Gladstone, ND seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for rapid response. Training will cover call-taking procedures, essential communication skills, and safety protocols.

The role emphasizes accuracy, composure, and adherence to procedures, with eligibility requiring a high school diploma or equivalent and potential advantage for prior public safety or customer service experience.

Qualifications

• High school diploma or equivalent required or accepted.
• Previous customer service or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Gladstone, ND seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for rapid response. Training will cover call-taking procedures, essential communication skills, and safety protocols.

The role emphasizes accuracy, composure, and adherence to procedures, with eligibility requiring a high school diploma or equivalent and potential advantage for prior public safety or customer service experience.