Emergency Communications Specialist - 911 Call Taker

National Public Safety Careers; Rocklake (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Rocklake, ND seeks 911 Call Takers to answer emergency calls, verify locations, document details, and relay information to dispatchers. Training and certifications are provided; prior customer service or public safety experience is helpful but not always required.

This role may require rotating shifts, including nights, weekends, and holidays. Candidates should have strong listening and typing skills, the ability to follow protocols, and a commitment to

Qualifications

• High school diploma or equivalent commonly required.
• Customer service or call-center experience may be helpful.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers in Rocklake, ND seeks 911 Call Takers to answer emergency calls, verify locations, document details, and relay information to dispatchers. Training and certifications are provided; prior customer service or public safety experience is helpful but not always required.

This role may require rotating shifts, including nights, weekends, and holidays. Candidates should have strong listening and typing skills, the ability to follow protocols, and a commitment to