24/7 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Morenci (MI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Morenci, MI seeks qualified individuals for 911 Call Taker roles. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training and certifications govern pre-arrival instructions and escalation procedures.

Applicants should have a high school diploma or equivalent. Some vacancies welcome candidates without prior dispatch experience, with emphasis on listening skills and clear

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Clear verbal communication

Procedural adherence

Customer service experience

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Morenci, MI seeks qualified individuals for 911 Call Taker roles. Responsibilities include handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training and certifications govern pre-arrival instructions and escalation procedures.

Applicants should have a high school diploma or equivalent. Some vacancies welcome candidates without prior dispatch experience, with emphasis on listening skills and clear