Round-the-Clock 911 Call Taker

Regional 911 Intake Solutions; Mulliken (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training & certification

Job summary

Regional 911 Intake Solutions is recruiting for 911 Call Taker positions in Mulliken, MI. You will respond to emergency and nonemergency lines, verify caller information, and document details in dispatch software, ensuring accurate incident reporting.

Candidates should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and holidays; training and certifications are required.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening and data-entry skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to determine urgency.
• Enter details into call-processing or dispatch software.
• Forward incident data to dispatch functions promptly.
• Provide pre-arrival instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is recruiting for 911 Call Taker positions in Mulliken, MI. You will respond to emergency and nonemergency lines, verify caller information, and document details in dispatch software, ensuring accurate incident reporting.

Candidates should have a high school diploma or equivalent, strong listening skills, and the ability to follow structured procedures. Shifts may include nights, weekends, and holidays; training and certifications are required.