Emergency Call Taker - 24/7 Dispatch (Custer, MI)

Regional 911 Intake Solutions; Custer Township (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Michigan is seeking 911 Call Takers for the Custer area. Call Takers are often the first point of contact for emergencies, ask focused questions, confirm locations, and document information for coordinating responders.

Candidates need a high school diploma or equivalent. Prior customer service or public safety experience helps, but some vacancies welcome applicants without dispatch experience.

Qualifications

• Requires a high school diploma or equivalent.
• Customer service, telephone support, or public safety experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

English proficiency

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Michigan is seeking 911 Call Takers for the Custer area. Call Takers are often the first point of contact for emergencies, ask focused questions, confirm locations, and document information for coordinating responders.

Candidates need a high school diploma or equivalent. Prior customer service or public safety experience helps, but some vacancies welcome applicants without dispatch experience.