911 Emergency Communications Specialist

Regional 911 Intake Solutions; Hurt (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers to handle emergency and nonemergency lines from Hurt, VA. You will verify caller information, confirm incident locations, and document details for dispatch teams.

Role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided; shifts may include nights, weekends, and holidays in a 24-hour operation.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call center experience is helpful.
• Strong listening, typing, and communication skills.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm location and caller details.
• Ask focused questions to determine urgency.
• Enter details into call-processing software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions only after training.
• Adhere to language-access and privacy requirements.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers to handle emergency and nonemergency lines from Hurt, VA. You will verify caller information, confirm incident locations, and document details for dispatch teams.

Role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided; shifts may include nights, weekends, and holidays in a 24-hour operation.