24/7 Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Dilltown (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Dilltown, PA, is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller details, and document information for dispatch personnel in a fast-paced environment.

Applicants should have a high school diploma or equivalent; prior customer service or call-center experience is helpful, and successful candidates undergo background checks and training for certifications. Shift work, weekends, and overtime may apply.

Qualifications

• High school diploma or equivalent required. Customer service or call-center experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with necessary instructions within training.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Dilltown, PA, is seeking 911 Call Takers to handle emergency and nonemergency lines. You will verify locations, collect caller details, and document information for dispatch personnel in a fast-paced environment.

Applicants should have a high school diploma or equivalent; prior customer service or call-center experience is helpful, and successful candidates undergo background checks and training for certifications. Shift work, weekends, and overtime may apply.