Urgent 911 Call Taker — 24/7 Emergency Support

Public Safety Dispatch Network; Dysart (PA); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Résumé du poste

Public Safety Dispatch Network in Dysart, PA seeks 911 Call Takers to be the first contact for emergencies, asking focused questions and documenting details for responders.

Work environments vary by agency; shifts may include nights, weekends, and overtime, with required background checks and training. Strong listening, fast typing, and clear communication are essential.

Applicants typically need a high school diploma or equivalent, with dispatch experience helpful but not always required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience is helpful.
• Dispatch experience may be required in some vacancies.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Connaissances

Active listening

Accurate typing

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Dysart, PA seeks 911 Call Takers to be the first contact for emergencies, asking focused questions and documenting details for responders.

Work environments vary by agency; shifts may include nights, weekends, and overtime, with required background checks and training. Strong listening, fast typing, and clear communication are essential.

Applicants typically need a high school diploma or equivalent, with dispatch experience helpful but not always required.