24/7 Emergency Call Taker & Dispatcher

National Public Safety Careers; Canton City (ND); On-site; USD 40,000 - 60,000; Full time

Job summary

National Public Safety Careers invites applications for 911 Call Taker opportunities in Hensel, ND. You will answer emergency calls, confirm locations, collect caller data, and enter details into dispatch software to help responders.

Candidates should have a high school diploma or equivalent and demonstrated listening, typing, and verbal communication skills. You must be able to follow structured procedures, work calmly under pressure, and complete assessments.

Qualifications

• Excellent listening and comprehension abilities.
• Accurate typing under time pressure.
• Clear verbal communication and calm under stress.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers invites applications for 911 Call Taker opportunities in Hensel, ND. You will answer emergency calls, confirm locations, collect caller data, and enter details into dispatch software to help responders.

Candidates should have a high school diploma or equivalent and demonstrated listening, typing, and verbal communication skills. You must be able to follow structured procedures, work calmly under pressure, and complete assessments.