24/7 Dispatch Coordinator for Field Tech Support

Centurylink; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Night differential pay of 10% for hours worked between 7p-6am

Job summary

A prominent telecommunications provider is seeking a Dispatch Specialist in Minneapolis, Minnesota. This role involves monitoring workflow, dispatching technicians, and communicating with customers on service statuses. Strong organizational and problem-solving skills are essential, along with the ability to work varying shifts, including possible overtime. The ideal candidate will have customer service experience and interpersonal communication skills. This job offers a dynamic work environment with opportunities for personal development.

Qualifications

• Must have the ability to effectively communicate over the phone with customers.
• Demonstrated interpersonal communication skills for communicating effectively.
• Proven ability to work with internal and external customers.

Responsibilities

• Monitor workflow and assign technicians as needed.
• Provide updates on work progress to customers.
• Read and process service orders accurately.
• Work with departments to ensure order completion.
• Respond to incoming customer calls and chats.
• Maintain service levels by managing workload.

Skills

Organizational skills

Problem solving skills

Customer service skills

Communication skills

PC skills in Microsoft Windows

Interpersonal communication skills

Ability to work varying shifts

Job description

A prominent telecommunications provider is seeking a Dispatch Specialist in Minneapolis, Minnesota. This role involves monitoring workflow, dispatching technicians, and communicating with customers on service statuses. Strong organizational and problem-solving skills are essential, along with the ability to work varying shifts, including possible overtime. The ideal candidate will have customer service experience and interpersonal communication skills. This job offers a dynamic work environment with opportunities for personal development.