On-Site Service Dispatch Specialist

Smart Care Equipment Solutions; Fridley (MN); Hybrid; USD 43,000 - 54,000; Full time

Job summary

Turbo Tech, a Smart Care company, is seeking a full-time Dispatcher for on-site work at our Fridley, MN office. The role involves coordinating service calls, managing work orders, and supporting customers with inquiries during Monday through Friday, 7am to 4pm.

You will monitor email, answer calls, dispatch technicians, collaborate with parts and billing, and participate in after-hours on-call rotation. Applicants should have strong communication, multitasking, and proficiency with Microsoft

Qualifications

• Ability to multitask in a fast-paced environment.
• Strong verbal & written communication skills.
• Proficient in Microsoft Word, Excel, & Outlook.
• Previous customer service experience.

Responsibilities

• Monitor high-volume email inbox and distribute work orders.
• Answer inbound calls and assist customers with inquiries.
• Create service tickets for incoming work orders.
• Dispatch technicians for service calls, installs and PMs.
• Coordinate with parts department to order necessary parts and track deliveries.
• Communicate with customers regarding status of work orders via phone, email, and portals.
• Collaborate with billing to ensure service tickets are accurate.
• Assist with evening and weekend on-call rotation.

Skills

Multitasking

Communication

Microsoft Office

Data entry

Customer service

Time management

Team player

Adaptable to change

Dispatch software

Tools

Dispatch software

Job description

Turbo Tech, a Smart Care company, is seeking a full-time Dispatcher for on-site work at our Fridley, MN office. The role involves coordinating service calls, managing work orders, and supporting customers with inquiries during Monday through Friday, 7am to 4pm.

You will monitor email, answer calls, dispatch technicians, collaborate with parts and billing, and participate in after-hours on-call rotation. Applicants should have strong communication, multitasking, and proficiency with Microsoft