Service Dispatch Coordinator – Coffee Equipment

Smart Care Equipment Solutions; Minneapolis (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

Smart Care Equipment Solutions in Minneapolis is seeking a full-time Dispatcher to manage high-volume work orders, coordinate with technicians, and keep customers informed throughout service calls.

You will answer inquiries, create tickets, dispatch technicians, order parts as needed, and collaborate with billing and operations to ensure accurate invoicing and efficient scheduling. Evening/weekend on-call may be required.

Qualifications

• Ability to multitask in a fast-paced environment.
• Strong verbal & written communication skills.
• Must be able to manage multiple interruptions while maintaining accuracy.
• Proficient with Microsoft Word, Excel, and Outlook.
• Experience navigating multiple systems and search tools.

Responsibilities

• Monitor high volume email inbox for work orders and distribute accordingly.
• Answer inbound phone calls and assist customers with inquiries.
• Create service tickets for incoming work orders.

Skills

Multitasking

Communication

Attention to detail

Microsoft Office

Data entry

Team player

Time management

Decision making

Tools

Dispatch software

CRM systems

Excel

Outlook

Job description

Smart Care Equipment Solutions in Minneapolis is seeking a full-time Dispatcher to manage high-volume work orders, coordinate with technicians, and keep customers informed throughout service calls.

You will answer inquiries, create tickets, dispatch technicians, order parts as needed, and collaborate with billing and operations to ensure accurate invoicing and efficient scheduling. Evening/weekend on-call may be required.