MSP Technical Dispatcher — Remote IT Service Coordination

Kraft & Kennedy, Inc.; South Carolina; Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long-term disability insurance

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Cutting edge training

Employee referral bonus program

Job summary

A multidisciplinary consulting firm is seeking a Technical Dispatcher to join their Service and Support division. This full-time role entails acting as the first point of contact for service requests, managing team workload, and ensuring high customer satisfaction. Candidates should have experience with Managed Service Providers, demonstrate excellent communication skills, and be organized. The position offers a salary range of $45,000 to $50,000, along with a generous benefits package and the opportunity for bonuses.

Qualifications

• Experience with technology Managed Service Providers.
• Experience working at a managed service provider as a dispatcher is preferred.
• Self-motivated with the ability to work in a fast-moving environment.

Responsibilities

• Act as first point of contact to the customer for service requests.
• Balance incoming work with available team members to maximize utilization.
• Pre-process service requests, detailing technical components.

Skills

Customer-care communication skills

Telephony skills

Organized and detail-oriented

Ability to multi-task

Technical awareness

Tools

ConnectWise

Job description

A multidisciplinary consulting firm is seeking a Technical Dispatcher to join their Service and Support division. This full-time role entails acting as the first point of contact for service requests, managing team workload, and ensuring high customer satisfaction. Candidates should have experience with Managed Service Providers, demonstrate excellent communication skills, and be organized. The position offers a salary range of $45,000 to $50,000, along with a generous benefits package and the opportunity for bonuses.