Remote IT MSP Dispatcher

Kraft & Kennedy, Inc.; North Carolina; Remote; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long-term disability insurance

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Cutting edge training on latest technologies

Employee referral bonus program

Job summary

A leading consulting firm is seeking a full-time Technical Dispatcher for a remote position. The role involves being the first point of contact for customer service requests, balancing team workload, processing service requests, scheduling technical resources, and improving customer satisfaction. Candidates should have experience in Managed Service Providers, strong organizational and communication skills, and ideally familiarity with ConnectWise. The salary range is $45,000 to $50,000, with additional benefits like medical insurance and a 401k plan.

Qualifications

• Experience with technology Managed Service Providers.
• Attention to detail with high accuracy and follow up.
• Experience as a dispatcher at a managed service provider is preferred.
• Interpersonal skills including telephony, communication, and customer-care.
• Ability to multi-task and adapt quickly.

Responsibilities

• Act as first point of contact for customer service requests.
• Balance incoming work with team members to maximize utilization.
• Pre-process service requests and detail technical components.
• Schedule technical resources on the dispatch portal.
• Monitor schedules for prompt time entry on requests.
• Keep customers informed of incident progress.

Skills

Organizational skills

Communication skills

Customer-care skills

Active listening

Multi-tasking

Technical awareness

Tools

ConnectWise

Job description

A leading consulting firm is seeking a full-time Technical Dispatcher for a remote position. The role involves being the first point of contact for customer service requests, balancing team workload, processing service requests, scheduling technical resources, and improving customer satisfaction. Candidates should have experience in Managed Service Providers, strong organizational and communication skills, and ideally familiarity with ConnectWise. The salary range is $45,000 to $50,000, with additional benefits like medical insurance and a 401k plan.