24/7 Data Center Technician - Maintain & Optimize Cloud Infra

Amazon Inc.; Gilroy (CA); On-site; USD 67,000 - 117,000; Full time

Job summary

Amazon Data Services, Inc. in California (Gilroy) is hiring a Data Center Technician to maintain AWS global infrastructure, perform server rack installations, hardware repair, network troubleshooting, and create documentation.

This 24/7 operation requires on-call availability, travel to multiple data center sites, and the ability to work independently or with a team. You will collaborate with engineers, vendors, and contractors, participate in change management, and help train new team members

Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Data Center Experience

Ticketing System

Network Troubleshooting

Travel Required

Education

Associate’s degree / technical certification

Job description

Amazon Data Services, Inc. in California (Gilroy) is hiring a Data Center Technician to maintain AWS global infrastructure, perform server rack installations, hardware repair, network troubleshooting, and create documentation.

This 24/7 operation requires on-call availability, travel to multiple data center sites, and the ability to work independently or with a team. You will collaborate with engineers, vendors, and contractors, participate in change management, and help train new team members