Cloud Data Center Technician - 24/7 Global Ops

Talentify; Santa Clara (CA); On-site; USD 44,000 - 77,000; Full time

Job summary

Amazon Web Services (AWS) seeks a Data Center Technician to support 24/7 operations in our Santa Clara data centers. You will install and repair servers, troubleshoot networks, and respond to incidents to ensure high availability.

You’ll collaborate with engineers, vendors, and contractors while maintaining meticulous documentation and proactive issue resolution. The role requires hands-on hardware and networking skills, on-call availability, and willingness to travel between data center sites

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school or equivalent diploma—Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Knowledge of network design, protocols and Layer 1/2 troubleshooting.
• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience in a data center or other critical environment.
• Experience managing work and priorities through a ticketing system.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Skills

Hardware troubleshooting

Networking experience

Customer service

Network design

Datacenter experience

Ticketing system

Education

Associate's degree in a relevant field

Job description

Amazon Web Services (AWS) seeks a Data Center Technician to support 24/7 operations in our Santa Clara data centers. You will install and repair servers, troubleshoot networks, and respond to incidents to ensure high availability.

You’ll collaborate with engineers, vendors, and contractors while maintaining meticulous documentation and proactive issue resolution. The role requires hands-on hardware and networking skills, on-call availability, and willingness to travel between data center sites