Billing Chat Support Specialist — Customer Care Pro

Spectrum; El Paso (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Spectrum is seeking a Billing Chat Repair Representative to help customers via our web chat platform, resolving billing and payment questions and updating account details. You will use your computer and written communication to nurture customer relationships and support Spectrum’s goals.

You will join a large, 24/7 operation with varied shifts, contributing to accurate billing advice and positive customer experiences while representing a Fortune 100 brand in a fast-paced environment.

Qualifikationen

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Aufgaben

• Interact with customers through a web-based chat platform.
• Learn Spectrum products and services to provide knowledgeable service.
• Handle billing and payment questions, rate/fee inquiries, orders, and account updates.
• Represent Spectrum as the written voice of the company.
• Maintain positive relationships and create best-in-class customer experiences.

Kenntnisse

Communication

Dependability

Multi-tasking

Typing

Customer service

Problem-solving

Critical thinking

Attention to detail

Resilient

Ausbildung

High school diploma or equivalent

Tools

MS Office

Personal computer skills

Jobbeschreibung

Spectrum is seeking a Billing Chat Repair Representative to help customers via our web chat platform, resolving billing and payment questions and updating account details. You will use your computer and written communication to nurture customer relationships and support Spectrum’s goals.

You will join a large, 24/7 operation with varied shifts, contributing to accurate billing advice and positive customer experiences while representing a Fortune 100 brand in a fast-paced environment.