Billing & Customer Care Specialist

Spectrum; City of Schenectady (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Spectrum is seeking a professional Customer Service Representative on our billing team. You’ll work in a fast-paced environment, assisting customers with billing questions and product knowledge, and collaborating with a team of helpful coworkers.

We value attentive listeners, multi-taskers, and enthusiastic communicators. The role offers varied shifts in a large 24/7 call center, where professionalism and kindness matter.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Provide product knowledge and account support to Spectrum customers.
• Handle inbound billing inquiries and resolve customer issues.

Skills

Listening

Multitasking

Communication

Problem solving

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a professional Customer Service Representative on our billing team. You’ll work in a fast-paced environment, assisting customers with billing questions and product knowledge, and collaborating with a team of helpful coworkers.

We value attentive listeners, multi-taskers, and enthusiastic communicators. The role offers varied shifts in a large 24/7 call center, where professionalism and kindness matter.