Community Solutions Support Specialist – Tech & Billing Help

Charter Communications; San Diego (CA); On-site; USD 28,000 - 48,000; Full time

Job summary

Charter Communications, doing business as Spectrum, is seeking a customer service professional to guide customers through Spectrum's Community Solutions products and services. You will resolve inquiries, troubleshoot Video, Internet, and Streaming issues, and manage activations, maintenance, and billing with care to build lasting relationships.

You will recommend upgrades based on customer needs, process orders, and navigate management systems while meeting sales activity goals.

Qualifications

• Customer service and sales or retention experience.
• High school diploma or equivalent.
• Ability to read, write, speak and understand English.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues.
• Manage account activation, maintenance and billing concerns via phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain knowledge of Spectrum product offerings.

Skills

Customer service

Phone support

Problem solving

Communication

Billing systems

MS Office

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Intranet navigation

Job description

Charter Communications, doing business as Spectrum, is seeking a customer service professional to guide customers through Spectrum's Community Solutions products and services. You will resolve inquiries, troubleshoot Video, Internet, and Streaming issues, and manage activations, maintenance, and billing with care to build lasting relationships.

You will recommend upgrades based on customer needs, process orders, and navigate management systems while meeting sales activity goals.