24/7 Breakdown Dispatch Specialist

Cox Automotive; Fargo (ND); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive pay and bonus plans

Flexible time-off policies

Comprehensive healthcare

401(k) retirement plans with company-m

Professional development opportunities

Parental leave and fertility coverage

Pet insurance and employee discounts

Job summary

Cox Automotive in Fargo, ND seeks a Breakdown Coordinator to help keep our fleet moving by troubleshooting events and dispatching the nearest service provider. You will work in a 24/7/365 environment with varied hours to ensure market coverage.

The role requires dispatching experience, strong multitasking, and excellent customer service as you inform customers of ETA and coordinate repairs.

Qualifications

• High school diploma or GED with 3 years dispatching breakdown or tire maintenance experience.
• Strong dispatching and multitasking skills.
• Experience in a 24/7 breakdown service environment is a plus.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization to dispatch the event.
• Assign the nearest service provider to perform repairs.
• Inform customer of ETA and follow required procedures.
• Notify supervisor of delays or problems with repairs.
• Address customer inquiries as they arise.

Skills

Dispatching experience

Multitasking

Customer service

Education

High school diploma or GED

Medium/Heavy Duty Truck Technology certification

Job description

Cox Automotive in Fargo, ND seeks a Breakdown Coordinator to help keep our fleet moving by troubleshooting events and dispatching the nearest service provider. You will work in a 24/7/365 environment with varied hours to ensure market coverage.

The role requires dispatching experience, strong multitasking, and excellent customer service as you inform customers of ETA and coordinate repairs.