24/7 Breakdown Dispatch Specialist

Cox Automotive; Des Moines (IA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off & holidays

Professional development

Job summary

Cox Fleet is seeking a Breakdown Coordinator to manage event dispatching and assignment of the nearest service provider. The role operates in a 24/7/365 environment with varying shifts to ensure market coverage and timely responses.

Responsibilities include verifying dispatch authorization, communicating ETA to customers, and escalating delays or repair issues to the on-duty supervisor. A strong dispatching background and multitasking skills are essential.

Qualifications

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• Strong knowledge of dispatching and multitasking.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Education

High school diploma or GED

Advanced degree or certification (related discipline)

Job description

Cox Fleet is seeking a Breakdown Coordinator to manage event dispatching and assignment of the nearest service provider. The role operates in a 24/7/365 environment with varying shifts to ensure market coverage and timely responses.

Responsibilities include verifying dispatch authorization, communicating ETA to customers, and escalating delays or repair issues to the on-duty supervisor. A strong dispatching background and multitasking skills are essential.