24/7 Breakdown Dispatch Coordinator

Cox Automotive; Phoenix (AZ); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive bonus

Flexible time-off

Healthcare options

401(k) with company match

Professional development

Parental leave & fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive in Phoenix is seeking a Breakdown Coordinator to keep our fleet operations moving 24/7. You will assess events, dispatch the closest qualified service provider, and communicate ETA while ensuring proper authorization and customer requirements are met.

This role demands strong dispatching skills, multitasking, and a proactive approach to problem-solving. Training includes 24/7 coverage shifts, with opportunities for advancement in the Cox Fleet organization.

Qualifications

• High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).
• The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

Skills

Dispatching

Multitasking

Customer service

Education

High school diploma or GED

Advanced degree or certification in related discipline (Medium/Heavy Duty Truck Technology)

Tools

Dispatch software

Job description

Cox Automotive in Phoenix is seeking a Breakdown Coordinator to keep our fleet operations moving 24/7. You will assess events, dispatch the closest qualified service provider, and communicate ETA while ensuring proper authorization and customer requirements are met.

This role demands strong dispatching skills, multitasking, and a proactive approach to problem-solving. Training includes 24/7 coverage shifts, with opportunities for advancement in the Cox Fleet organization.