24/7 Breakdown Dispatch Specialist

Cox Automotive; Belcamp (MD); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Flexible time off

Healthcare options

401(k) with company match

Professional development

Parental leave

Fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Job summary

Cox Automotive seeks a Breakdown Coordinator to manage dispatch of service events, ensuring the right provider is assigned and customers are kept informed. This role supports a 24/7/365 operation and requires strong dispatching and multitasking skills.

The position offers an hourly pay rate, 18.17–27.31 USD, with benefits including healthcare, 401(k), and professional development opportunities. Training dates begin in November 2026.

Qualifications

• High school diploma or GED and 3 years of experience in dispatching for breakdown/maintenance.
• Strong knowledge of dispatching and multitasking.
• Preferred: degree in related discipline or industry experience.

Responsibilities

• Assess and assign all open events.
• Verify proper authorization to dispatch the event.
• Assign the nearest service provider to perform repairs.
• Inform customer of ETA and follow their requirements.
• Notify supervisor on duty of delays or issues with repairs.
• Address customer inquiries as they arise.

Skills

Dispatching experience

Multitasking

Education

High school diploma or GED

Job description

Cox Automotive seeks a Breakdown Coordinator to manage dispatch of service events, ensuring the right provider is assigned and customers are kept informed. This role supports a 24/7/365 operation and requires strong dispatching and multitasking skills.

The position offers an hourly pay rate, 18.17–27.31 USD, with benefits including healthcare, 401(k), and professional development opportunities. Training dates begin in November 2026.