Calm 911 Dispatcher — Emergency Communications Pro

County Emergency Communications; Jasper (AL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Jasper, Alabama is seeking 911 emergency dispatchers to connect callers with police, fire, and medical responders. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating resources under pressure.

The role requires calm communication, strong listening skills, and proficiency with dispatch systems. Scheduling may include nights, weekends, and overtime; background checks and certifications may be required.

Qualifications

• High school diploma or equivalent required.
• Experience in emergency communications preferred but entry-level applicants considered.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Tools

CAD/Computer-aided dispatch systems

Job description

County Emergency Communications in Jasper, Alabama is seeking 911 emergency dispatchers to connect callers with police, fire, and medical responders. Responsibilities include handling emergency and nonemergency calls, verifying locations, and coordinating resources under pressure.

The role requires calm communication, strong listening skills, and proficiency with dispatch systems. Scheduling may include nights, weekends, and overtime; background checks and certifications may be required.