24/7 911 Dispatcher — Calm, Precise Crisis Response

County Emergency Communications; Mount Aetna (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

County Emergency Communications in Mount Aetna, PA seeks a 911 Emergency Dispatcher to connect callers with responders. You may receive urgent calls, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting information and relaying accurate updates. Training and certifications may be required.

Qualifications

• High school diploma or GED required; some agencies seek experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Calm under pressure

Communication

Multitasking

Education

High school diploma or GED

Job description

County Emergency Communications in Mount Aetna, PA seeks a 911 Emergency Dispatcher to connect callers with responders. You may receive urgent calls, verify locations, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting information and relaying accurate updates. Training and certifications may be required.